Mario88 Privacy Policy – Data Protection & Your Personal Information

This Privacy Policy explains in detail how mario88 ("we", "our platform") collects, processes, stores, and protects your personal information when you use any of our services — whether through our website, Android mobile app, iOS app, or other communication channels associated with mario88.

We understand that entrusting your personal information to an online platform is not a decision to be taken lightly. That's why we've written this policy in clear, plain language rather than confusing legal jargon. We want you to truly know what happens to your data.

By registering or using mario88 services, you agree to the collection and use of your information as described in this policy. If you do not agree, please discontinue use of our platform and contact us to request deletion of your data.

Mario88 collects information in two main categories — information you provide directly, and information collected automatically when you use our platform.

Information you provide to us:

• Full name as stated in your official identification document
• Email address and mobile phone number
• Date of birth (for age verification)
• Bank details or payment methods for deposit and withdrawal purposes
• Identity documents for the KYC process (MyKad, passport)
• Residential address if required for verification purposes
• Communication details such as messages you send to our support team

Automatically collected information:

• IP address and general geolocation data
• Device type, operating system, and browser version
• Gaming session data including games played, session duration, and transaction records
• Log activity and platform usage patterns
• Cookie data and similar tracking technologies

Every piece of information we collect has a clear and lawful purpose. mario88 does not collect data merely to store it without function. Here are the key ways your information is used:

Mario88 will not use your data for any purpose beyond those stated above without obtaining your consent first. You may withdraw consent for marketing communications at any time by contacting our support team.

The security of your data is mario88's top priority. All personal information we store is protected by multiple layers of security that meet international industry standards.

The security measures we implement include:

• 256-bit SSL Encryption for all data transmitted between your device and mario88 servers
• Stored data encryption — sensitive information such as passwords and banking details is encrypted before being stored in our database
• Strict access controls — only authorised mario88 staff may access user data, and every access is logged for audit purposes
• Continuous monitoring — our security systems monitor for suspicious activity 24 hours a day, 7 days a week
• Periodic penetration testing — we conduct regular security testing to identify and patch any system vulnerabilities

Our data retention period is based on service requirements and legal obligations. Financial transaction data is retained for a minimum of 7 years in line with regulatory requirements. Account data inactive for more than 3 years may be deleted after notice is given to you.

Mario88 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. This is an unconditional commitment.

However, in the course of operating the platform, mario88 may share your information with the following parties for legitimate reasons:

• Payment processors: To ensure deposits and withdrawals are processed securely. All our payment processors are regulated and registered entities.
• Technical service providers: Includes cloud infrastructure providers and analytics services that help us operate the platform. All such parties are bound by strict confidentiality agreements.
• Game providers: Minimum information required to verify eligibility may be shared with our third-party game providers.
• Legal authorities: mario88 will disclose information to law enforcement agencies, courts, or regulatory bodies when required to do so by law or a valid court order.

In all cases of data sharing, mario88 ensures that only the minimum necessary information is disclosed, and all data recipients are bound by confidentiality obligations equivalent to our own standards.

Mario88 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand usage patterns on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Preference Cookies: Stores your preferences such as language and display theme for a better experience.
• Analytics Cookies: Helps us understand how users interact with the platform for improvement purposes. This data is collected anonymously.
• Security Cookies: Used to detect and prevent suspicious or fraudulent activity on your account.

You can manage cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of the mario88 platform. For mobile app usage, your device's privacy settings control diagnostic data collection.

In line with the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the following rights regarding your personal information held by mario88:

Mario88 is a platform strictly for adults aged 18 and above. We do not knowingly collect or process any personal information from individuals under the age of 18.

Our KYC process includes strict age verification. If we find that a registered user is below the required age limit, the account will be terminated immediately and all associated data will be permanently deleted from our systems.

If you believe a minor has registered an account on our platform, please notify the mario88 support team immediately so we can take appropriate action.

Mario88 may update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to how we protect your data. The "Updated" date at the top of this page always shows the latest version currently in effect.

For significant changes that directly affect your rights, mario88 will provide at least 14 days' advance notice before the changes take effect — either via in-platform notifications or email to your registered address.

We encourage you to revisit this page periodically so you are always up to date on how we protect your personal information.

If you have any questions, concerns, or complaints about how mario88 handles your personal information, do not hesitate to contact us. Our data protection team is ready to assist you.

We are committed to responding to all privacy-related enquiries within 5 business days. For more complex complaints, we will provide progress updates within the same timeframe while the investigation continues.

Data Protection Email: [email protected]
General Support Email: [email protected]
Operating Hours: 24 hours a day, 7 days a week